Onsite resident engineer Contract
Service and Maintenance Contracts:
In order to assist our customers in keeping their Network, Equipments, communication operating smoothly and safety and at peak performance, we offer preventive maintenance contracts as :
The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network. This is a full-time position on-site at the customer location and may require long work hours and on-call support for critical issues. On-site technical support to the Customer may require the following:
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Onside Resident Engineer |
Equipment |
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Customer’s Network |
- Reporting to the Manager of Professional Services, this is a highly technical role, providing on-site Technical Support Troubleshooting clients Network Products.
- To hold design and information gathering workshops with the customer to understand the customer’s existing network design and technical requirements.
- To understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures.
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
- To troubleshoot equipment and network problems and to open and track TAC cases through to problem resolution.
- To raise equipment Return to Manufacturer Authorizations (or Return Materials Authorization) (RMAs) and to track these through to problem resolution;
- To produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
- To train the customer’s design, implementation and support personnel to configure and operate our client’s Networks products.
