Professional Services

Onside resident engineer Contract

Onside Resident Engineer



Customer’s Network

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network. This is a full-time position on-site at the customer location and may require long work hours and on-call support for critical issues. On-site technical support to the Customer may require the following:

  • Reporting to the Manager of Professional Services, this is a highly technical role, providing on-site Technical Support Troubleshooting clients Network Products.
  • To hold design and information gathering workshops with the customer to understand the customer’s existing network design and technical requirements.
  • To understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures.
  • To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
  • To troubleshoot equipment and network problems and to open and track TAC cases through to problem resolution.
  • To raise equipment Return to Manufacturer Authorizations (or Return Materials Authorization) (RMAs) and to track these through to problem resolution;
  • To produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
  • To train the customer’s design, implementation and support personnel to configure and operate our client’s Networks products.

Roaming Support Engineer Contract

The Roaming Engineer will assign for frequency visits for established based on duration of daily operation and work week, will monitor the operation of the systems in location , maintaining and troubleshooting the client environment and network. This is a Half-time position and may require 3-4 hours work hours on-call; Roaming support Engineer Contract may require the following:

  • Repair of any technical defects for free of cost (For Listed Equipment only).
  • Purchasing of systems, upgrade and accessories etc. on Dealer prices.
  • Checking all client environment and Network Server’s for Viruses by running Anti-Virus programs to keep the environment at peak performance.
  • Making regular check up of environment to keep it dust free, un necessary programs and files, from the storage.
  • Installation, Configuration of End User software’s, and customizing accordingly (Operation System –Anti virus – office application).
  • Maintaining the company server by updating the Network Operating System by internet, Installation of different security patch’s recommended by Microsoft.
  • Maintaining the Backup of the server periodically in-order to maintain the business records safe.
  • Maintaining the Antivirus Program by updating the Virus Definition Files, configure to protect the server from unwanted hackers and virus attacks on your network.
  • Troubleshooting the Network Switch, Printers and other computer accessories.
  • Support End-User by solving their problems and keeping their network up to date by upgrading the Operating Systems and Antivirus.
  • Making Image from the entire Desktop. In case of any disaster with the user machine, we will Re-build in no time.

Demand Support Engineer Contract

The Technical Support Engineer (On Demand) will be part of a team of talented Support Engineers who provide, with courtesy and consideration, the highest level of user technical assistance possible.

The position encompasses assisting customers in using applications, and maintaining an appropriate and productive relationship to work through cases.

Equipment Repair , Service Warranty & Warranty Assistance

INS is one of the IBM Authorized Service center in Riyadh, KSA. INS provides Hardware warranty support for System x, System Storage and Total Storage, & Blade Center

The service our customers receive is as important to us as the products that we delivered. We provide complete warranty support to our customers to deliver technical support services when needed

Annual Maintenance Contract (AMC) provides full network system-support to keep the customers network running smoothly and to meet their most demanding requirements.

Working in partnerrship with you!

Delivering a solution to meet your needs

To obtain remote warranty service after the equipment has been installed:

1. Call the INS Technical Support Center at 014163997 and select the product prompt. Please remember to have the following information available before you call:

  • Company Name and Address
  • Contact Name and Telephone Number
  • Model Number and Serial Number of the equipment
  • Maintenance Support Contract number ( If applicable )
  • A brief description of the problem

INS Technical Support Center verifies that equipment problem and takes immediately action; you will be referred to the Sales Coordination for replacement or standby equipment.

2. Email, call or fax INS Sales Coordination , Saturday through Wednesday , between the hours of 8:00 a.m. and 7:00 p.m. , excluding holidays:


3. You will be provided a Return Materials Authorization (RMA) number and the cost of repair incase the equipments out of warranty. There are flat rate repair prices Return freight (best way) is included in the prices when shipped within the K.S.A.
Messages are accepted 24 hours a day, 7 days a week and will be returned the next business day