Onsite resident engineer Contract

Service and Maintenance Contracts:

In order to assist our customers in keeping their Network, Equipments, communication operating smoothly and safety and at peak performance, we offer preventive maintenance contracts as :

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network. This is a full-time position on-site at the customer location and may require long work hours and on-call support for critical issues. On-site technical support to the Customer may require the following:

Onside Resident Engineer



Customer’s Network

  • Reporting to the Manager of Professional Services, this is a highly technical role, providing on-site Technical Support Troubleshooting clients Network Products.
  • To hold design and information gathering workshops with the customer to understand the customer’s existing network design and technical requirements.
  • To understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures.
  • To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
  • To troubleshoot equipment and network problems and to open and track TAC cases through to problem resolution.
  • To raise equipment Return to Manufacturer Authorizations (or Return Materials Authorization) (RMAs) and to track these through to problem resolution;
  • To produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
  • To train the customer’s design, implementation and support personnel to configure and operate our client’s Networks products.