Equipment Repair and Service Warranty

The service our customers receive is as important to us as the products that we delivered. We provide complete warranty support to our customers to deliver technical support services when you need it.

Warranty Assistance and Repair

Working in partnerrship with you!

Delivering a solution to meet your needs

To obtain remote warranty service after the equipment has been installed:

1. Call the INS Technical Support Center at 014163997 and select the product prompt. Please remember to have the following information available before you call:

  • Company Name and Address
  • Contact Name and Telephone Number
  • Model Number and Serial Number of the equipment
  • Maintenance Support Contract number ( If applicable )
  • A brief description of the problem

INS Technical Support Center verifies that equipment problem and takes immediately action; you will be referred to the Sales Coordination for replacement or standby equipment.

2. Email, call or fax INS Sales Coordination , Saturday through Wednesday , between the hours of 8:00 a.m. and 7:00 p.m. , excluding holidays:


3. You will be provided a Return Materials Authorization (RMA) number and the cost of repair incase the equipments out of warranty. There are flat rate repair prices Return freight (best way) is included in the prices when shipped within the K.S.A.
Messages are accepted 24 hours a day, 7 days a week and will be returned the next business day